Andrew Aken
DocAken @ gmail.com
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173 Cherry Lane Murphysboro, IL 62966 |
Cell: | (618) 924-5805 |
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Curriculum Vitae
Profile: A unique combination of over 8 years of superior student evaluations teaching business, software development, and information technology courses at the University level, over 10 years of successful entrepreneurial and senior executive experience in fast-moving high technology industries, and over 16 years of experience designing and developing complex software applications with high stakeholder involvement & satisfaction. Successful research tracks investigating industry collaboration, curriculum development, student recruitment & retention, academic major choice, post-secondary organizational strategy, green IT, strategic information systems, software development methodologies, project management, and decision support systems.
Core Competencies: |
- Industry Collaboration
- Curriculum Development
- Recruitment & Retention
- Academic Major Choice
- Higher Education Strategy
- Skills Gap Analysis
- Strategic IS
- Green IT
- Entrepreneurship
- Decision Support Systems
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- Student Information Systems
- Learning Systems
- Web Content Data Mining
- Web-based Application Development
- Software Development Methodologies
- Project Management
- Strategic Planning
- Global IT Delivery
- Internationalization & Globalization
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- Capital Planning
- Business Intelligence
- Business Analysis
- Database Design & Administration
- Customer Relationship Management (CRM)
- Operations Support Systems
- Global IT Delivery
- Data Mining
- Strong Work Ethic
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Education:
Ph.D. in Business Administration | May 2010 (ABD) |
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College of Business - Southern Illinois University
Specialization: Management Information Systems Minor: Computer Science
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Masters degree in Computer Science | May 1993 |
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College of Science - Southern Illinois University
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Bachelors degree in Computer Science | May 1991 |
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College of Science - Southern Illinois University Minor: Mathematics
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Project Management Certification | April 2008 |
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CompTIA Project+
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Professional Experience:
Lecturer | Southern Illinois University — College of Applied Science & Arts | 2007-2009 |
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Taught Introduction to Java Programming, Web Programming & Scripting Technologies, Installing and Upgrading Computer Systems, Technical Communications, and Computing for Business Administration.
- Developed web-content data mining application (dogs-it) extracting skills from over 2.1 million job ads
- Co-authored research paper accepted for publication in IEEE Software, “Mining for Computing Jobs”, based upon data collected with dogs-it
- Consistently achieved excellent student evaluations
- Migrated the School of Law’s proprietary Microsoft SQL Server databases to Oracle for the new Banner Student Information System in less than half of the scheduled time
- Served on the Recruitment and Curriculum committees
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President and CEO | GlobalEyes Telecommunications, Inc. | 1998-2008 |
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Founded and managed a local telephone company with land-line and wireless services competing with SBC/Ameritech/AT&T and GTE/Verizon.
- Developed comprehensive Customer Relationship Management with integrated Operations Support System
- Created software development methodology combining aspects of the traditional SDLC with components of Agile methods
- Effectively lobbied at federal and state government levels for substantive regulatory changes to the telecommunications environment
- Managed budget and finances subsequent to reorganization and moved the company back into profitability
- Negotiated favorable contracts with GTE/Verizon, SBC/Ameritech, vendors, employees, and customers
- Recruited, trained, and coached 10 senior network administration and software development employees
- Created a highly reliable telecommunications infrastructure (over “5 nines” reliability — 99.9993%)
- Expanded service area to 5 central offices.
- Featured on front page of the St. Louis Post-Dispatch
- Successfully sold off major assets prior to exiting business
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Instructor | Southern Illinois University — College of Business | 2002-2007 |
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Taught Intro to IT (including Business Communications), Advanced Web Development, and Web-Based Business Technologies.
- Awarded the Outstanding Term Faculty of the Year (nominated all 3 years I was eligible)
- Codified the framework for the CHUNK software development methodology and published it in the peer-reviewed Journal of Internet Commerce as “CHUNK: An Agile approach to the SDLC”
- Developed a theoretical model for continuous improvement for technology-oriented degree programs and instruments to test that model
- Modified the GlobalEyes CRM software to be used for content delivery, assignment submission, and grade tracking at the University
- Favorite student evaluation comment, “The standard by which excellency is measured”
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President and CEO | GlobalEyes Communications, Inc. | 1997-2003 |
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Founded, managed, and was the Chief Technical Officer for a large regional Internet Service (ISP). Experience in networking, web-based application development, and communications.
- Acquired other ISPs to expand customer base and reduce competition
- Supervised and reviewed performance for over 35 employees
- Oversaw a large customer service and technical support call center
- Developed graphically-intensive rich media websites for multiple private and public-sector organizations
- First ISP to offer 56k modems, ADSL, and wireless broadband service in the region
- Successfully sought and completed merger with larger ISP resulting in very high returns for all shareholders
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Software Engineer | Hughes Defense Electronics | 1996-1997 |
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Developed components for and maintained the Advanced Field Artillery and Tactical Data Systems (AFATDS) application utilizing the Ada programming language.
- Secret security clearance
- Worked towards internationalization of software
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Director of Development | The Corporate Word | 1995-1996 |
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Led development of software internationalization and document translation system using C/C++, VB, SDLC, and GUI design.
- Established processes and procedures for implementing internationalization efforts
- Led 10 development and IT support personnel in an effective and efficient department
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Senior Software Engineer | IBM | 1993-1995 |
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Developed and continuously enhanced a comprehensive software system used to aid in the development, translation, and creation of National Language Versions of software applications and their documentation.
- Became a highly regarded leader in the internationalization community within IBM and the industry
- Presented internationalization concepts at industry conferences
- IBM Peer Award for recognition from my team members
- 7 IBM Ideas Awards for operations innovations and process improvements
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Peer-Reviewed Publications & Conference Proceedings:
Aken, A., Litecky, C., Ahmad, A., & Nelson, J. (2009). “Mining for Computing Jobs,” Accepted without further revision in IEEE Software.
Litecky, R., Aken, A., Prabhakar, B., & Arnett, K. (2009). “Skills in the MIS Job Market.” Accepted at the Americas Conference on Information Systems (AMCIS).
Aken, A. (2008). “Mining for Computing Skills,” In Companion To the 23rd ACM SIGPLAN Conference on Object-Oriented Programming Systems Languages and Applications (Nashville, TN, USA, October 19 - 23, 2008). OOPSLA Companion '08.
Other Publications & Invited Presentations:
Aken, A. (2008). “What skills do IT majors need in today’s job market,” Presented to the Future Information Technology Professionals (F.I.T.E.)
Other Research in Progress:
Aken, A. & Michalisin, M. “The Skills Gap and Its Impact on the Recruitment of Computing Graduates”
Aken, A. “Degree-Oriented Guide to Skills — A Web Content Data Mining Application”
Aken, A. “How Skills Development Can Create a Competitive Advantage for Students, Industry, and Schools”
Aken, A. & Michalisin, M. “Decision Criteria of High School Students Selecting a Post-Secondary School and Academic Major”
Aken, A. “What Employers Want: A New Curriculum for MIS”
Professional Memberships:
Association for Computing Machinery (ACM), IEEE Computer Society, Information Technology Education (SIGITE), Computer Science Education (SIGCSE), Management Information Systems (SIGMIS), Association for Information Systems (AIS)
Grants & External Funding:
- Collaborated on a funded Faculty Seed Grant investigating recruitment & enrollment. Awarded $14,684 (2008-2009)
- Pontikes Center research grant of $1,500 (2006)
- Currently preparing related NSF grant proposals (ATE, CCLI, & CDI)
Software Development & Technology Skills:
PHP, Java, SQL, DHTML, C/C++, Pascal, VB, Ada, Assembler, Perl, Ruby, ASP, AJAX, SOAP, CGI, JSP, .NET, SDLC, Agile, ERDs, Windows, Windows Server, Linux, BSD, Solaris, Macintosh, Cisco IOS, Computer & network security, Disaster recovery, MySQL, Oracle, MS SQL Server, PostgreSQL, DB2, Apache, IIS, TCP/IP, LDAP, MS Office, SPSS, SAS, Banner SIS, Adobe Creative Suite, CorelDraw Graphics Suite, Wireless networking, Ethernet, SIP, Asterisk, h.323, VoIP, xDSL
Research Interests:
- MIS, CS, & IT curriculum development
- Factors in University choice and recruitment
- Factors in choice of academic major
- Post-secondary organizational strategies
- Web-based application development
- Web content mining
- Strategic Information Systems development
- Software development methodologies
- Project management
- Business applications
- Entrepreneurship
- Group decision support systems
Teaching Interests:
- Software development
- Web-based business applications
- Business automation
- Project management
- Telecommunications & networking
- Information technology
- Database development & administration
- Data mining
- Internationalization
- Entrepreneurship
Editorial Review & Conference Activities:
- Session chair for Special Interest Group on Management of Information Systems conference
- Reviewed submissions for Journal of Internet Commerce (JIC)
- Reviewed submissions for Americas Conference on Information Systems (AMCIS)
- Reviewed submissions for SIGMIS
- Reviewed submissions for International Conference on Information Systems (ICIS)
Community Service:
- Member of Curriculum & Recruitment committees
- Active in recruitment activities
- Poster for 2008 Research Town Hall at SIU
- Lobbied Illinois government for education reform and funding for SIU
- Judge for high school science fair hosted by SIU
- Website development and hosting for various non-profit organizations
- Contributor to various open-source software projects
- Designed, built, and donated several woodworking projects to the University and the community
- Built throne and parade rifles for the set of “A Children’s Nutcracker” at SIU
- Donated networking & telecommunications equipment to the College of Applied Science and Arts
- Donated computers and services to be used by local schools and non-profits
- Elected Secretary and President of the student chapter of the Association for Computing Machinery
- Broadcast the Murphysboro City Council meetings with live streaming audio and video on the Internet with live chat feedback (featured site on Yahoo.com, 1997)
Awards & Honors:
- 2006-2007 Outstanding Term Faculty of the Year
- 2004-2006 Nominated for SIU Term Faculty of the Year Award each year
- Congressional Medal of Distinction (2006)
- NRCC National Leadership Award (2006)
- Honorary Chairman of the Business Advisory Council (US Congress, 2006)
- Finalist in Southern Angels Business Plan Competition (2003)
- IBM Peer Award for recognition from my team members
- 7 IBM Ideas Awards for operations innovations
- National Dean's List
- First Sergeant's Award
- Army Achievement Medal
- Selected to tour Europe in a nationwide competitive concert band
Addendum: Courses Taught
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IST 405 — Web Programming and Scripting Technologies
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Developed instructional materials and taught course providing an overview of web hosting platforms and web development programming languages. Covered Apache, IIS, XHTML, Perl, Java/JSP, PHP, ASP.NET/C#, Ruby, and SQL. Instituted debate format to involve students in the discussions comparing web hosting platforms and the dominant web programming languages.
Average student evaluation of 4.04 out of 5. Excellent feedback from students.
Spring 2009, Fall 2008
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IST 209 — Introduction to Java Programming
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Taught students the basics of syntax and programming constructs in the Java programming language.
Average student evaluations of 4.27 out of 5 in Spring 2008.
Spring 2009, Spring 2008, Fall 2007
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ISAT 366 — Applications of Technical Information
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Taught students several variations and formats of technical writing. Also focused on research methods.
Average student evaluation of 4.33 out of 5.
Fall 2008
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ISAT 229 — Computing for Business Administration
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Taught business students the fundamentals of effectively using office applications.
Average student evaluations of 4.49 out of 5.
Spring 2009, Fall 2008, Spring 2008
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ISAT 121 — Installing and Upgrading Computer Systems
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Hands-on activities and lectures designed to prepare students for becoming certified computer technicians (CompTIA A+ certification).
Average student evaluations of 4.16 out of 5.
Spring 2009, Spring 2008, Fall 2007
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MGMT 380b — Web-Based Business Technologies
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Developed from scratch a course designed to introduce students to software development methodologies, design and hosting approaches to web-based applications, and developing a sample shopping-cart application using PHP and SQL.
Average student evaluations of 4.08 out of 5.
Spring 2007, Fall 2006, Spring 2006, Fall 2005, Spring 2005, Fall 2004, Spring 2004, Fall 2003, Spring 2003, Fall 2002
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MGMT 362e — Advanced Web Design
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Developed from scratch a course designed to introduce students to the fundamental and advanced practices related to project management, requirements specifications, and systems analysis en route to the development of a robust website designed to meet a specific customer’s needs. Students were required to work individually and in teams together with real-world customers to determine what the customer’s needs were, implement them, and resolve any problems. Students were also introduced to best practices in web development and web graphics.
Average student evaluations of 4.97 out of 5.
Spring 2003, Spring 2005
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MGMT 345 & 345b — Computer Information Systems
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Taught business students the fundamentals of effectively using office applications and work on a group research project.
Average student evaluations of 4.00 out of 5.
Spring 2007, Fall 2006, Spring 2006, Fall 2005, Spring 2005, Fall 2004, Spring 2004, Fall 2003, Fall 2002
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CS 200b — Computer Concepts
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Taught business students the fundamentals of effectively using office applications.
Fall 1992, Spring 1992
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Introduction to Computer Programming
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Taught not-for-credit adult and youth classes in introductory computer programming techniques utilizing Pascal through the Lincoln Park District.
Fall 1983, Spring 1984, Fall 1984, Spring 1985
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Intermediate Computer Programming
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Taught not-for-credit adult and youth classes with more advanced topics in computer programming techniques utilizing Pascal through the Lincoln Park District.
Spring 1984, Fall 1984, Spring 1985
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Introduction to Calligraphy
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Taught not-for-credit adult and youth classes in introductory calligraphy through the Lincoln Park District.
Fall 1983, Fall 1984
Addendum: Major Software Development Projects
- dogs-it (Degree-Oriented Guide to Skills in Information Technology)
- A web content data mining and analysis application used to retrieve job ads from the major job websites based upon the ads requiring a particular academic major or group of majors (e.g., CS, MIS, IT, etc.). The application then extracts and analyzes the skills mentioned in the job ads to discover which skills and skill combinations are relevant in the current job market. As of July, 2009, over 2 million job ads had been retrieved and analyzed. Although developed to address the need for this type of knowledge regarding the Computing careers market, it has been designed and could be appropriately utilized to address these needs for any major which exhibits significant technological or skills changes (e.g., medical or other similar fields). Enhancements currently under development to the dogs-it application include incorporating an expert system to help advise students to select the most appropriate coursework based upon their interests and the current state of the job market, assisting students and displaced workers in finding a job based upon their own set of skills (and alerting them when matches are made), advising post-secondary educators on curriculum needs, and providing succinct and timely data regarding the current state of the job market.
- siu.akenbros.com
- A modified and adapted version of the GE-CRM used as a student information system including course content delivery, assignment submission, and grade tracking (analogous to many of the features in “Blackboard”, but with better performance and greater student satisfaction).
- GE-CRM
- An extensible web-based customer relationship management application used to maintain data regarding all customer contacts, service & support, billing, and accounting information. GE-CRM was also integrated with telecommunications equipment to implement new, modified, or deleted customer services. Integrated with Asterisk to provide unified communications. Utilized PHP, SQL, MySQL, Oracle, LDAP, C/C++, Cisco IOS, and other proprietary IOSs.
- PWSTRAN
- A translation management, software building, and testing application used for internationalization of software and documentation which was designed and developed for IBM. It substantially reduced costs and sped the time to market for internationalized applications. Utilized C/C++, Pascal, SQL, DB/2, & OS/2 GUI.
- GlobalEyes
- An internationalization and globalization software package which was used to extract localizable information (e.g. text, monetary units, date and time information, numeric formatting) from source code, replace it with calls to GlobalEyes’ APIs, and assist in the subsequent translation and validation of the extracted text. Utilized, C/C++, VB, MS Windows GUI.
- AFATDS (Advanced Field Artillery and Tactical Data Systems)
- Enhanced and maintained a Department of Defense application used by the military’s command and control and fire control officers to correctly aim direct and indirect fire towards a target. Utilized Ada.
- phpSurveyor
- Contributed to the development of phpSurveyor (open-source survey software now known as LimeSurvey) and substantively enhanced it for research-oriented web-based surveys. Utilized PHP and JavaScript.
- Radiator
- Contributed to the development of Radiator (open-source RADIUS server software) and substantively enhanced it for records retrieval. Utilized SQL, Perl, and JavaScript.
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